Consumer Information
In accordance with Portuguese and European consumer protection legislation, this page provides essential information regarding consumer rights and obligations related to services provided by Portugal Yacht Charters.
🔹 Service Provider Identification
Company Name: Estrelas e Caravelas, Unipessoal Lda
Commercial Name: Portugal Yacht Charters
VAT Number: PT514872683
RNAAT / Tourism License: 2386/2018
Registered Address: (morada fiscal oficial)
Email: info@portugal-yacht-charters.com
🔹 Consumer Rights
Consumers are entitled to:
Clear and accurate information about services and prices;
Transparency regarding booking conditions and cancellation policies;
Fair treatment and professional service standards;
Access to complaint and dispute resolution mechanisms.
🔹 Complaints and Dispute Resolution
Consumers may submit complaints through the official Portuguese Complaints Book:
👉 https://www.livroreclamacoes.pt
In the event of a dispute, consumers may resort to an Alternative Dispute Resolution (ADR) entity:
👉 Consumer Dispute Arbitration Centre of the Algarve (CIMAAL)
https://www.consumoalgarve.pt
🔹 Online Dispute Resolution (ODR – EU Platform)
Consumers may also use the European Union Online Dispute Resolution platform:
👉 https://europa.eu/youreurope/citizens/consumers
🔹 Pre-contractual Information
Before confirming a booking, consumers will be provided with:
Detailed service descriptions;
Total price and applicable taxes;
Payment and cancellation conditions;
Safety and operational requirements.
🔹 Contact and Support
For any questions regarding consumer rights or service conditions, please contact us directly: